Returns & Exchanges
At Aug11, we want you to be completely satisfied with your purchase. If your new fashion find isn't quite right, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Place the unworn items with original tags still attached into their original packaging to ensure a safe transit back to our warehouse.
Ship It Back
Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing